ZWS ISO 9001:2015 Awareness Training
The training typically covers:
- Introduction to ISO and Quality Management Systems
- Structure and requirements of ISO 9001:2015 (Clauses 4–10)
- Organizational context, leadership, and planning
- Support, operations, and performance evaluation
- Improvement processes (corrective action and continual improvement)
- The PDCA (Plan–Do–Check–Act) cycle and process approach
- Roles and responsibilities of employees in the QMS
Duration: 1 Day / 4–8 Hours
Methodology: Lectures, case studies, discussions, and practical examples
Assessment: Optional quiz or knowledge check
Root Cause Analysis: Principles and Benefits
- Level: Beginner
- Duration: 1 hour (1 module)
- Key Learnings:
- Define RCA and its importance in problem-solving
- Apply RCA tools (e.g., 5 Whys, Fishbone Diagram)
- Implement corrective actions
- Integrate RCA into organizational processes
- Skills Gained: Process improvement, operational excellence, QA/QC
- Audience: Quality assurance managers, operations managers, project managers